Booking Terms
The Hotel management reserves the right to make the following cancellation charges:
Less than 48 hours notice:-
100% of total cost of booking will be taken.
We strongly recommend if you need to cancel your booking to contact us outside of this 48 hour period.
Booking Terms
These Booking Terms apply to The George Hotel. These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.
Bookings
Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received full payment of the total price quoted from You or in the event that we require a non-refundable deposit, when we have received full payment of the total value of the non-refundable deposit. Where a non-refundable deposit is paid, the balance will be paid by You to Us on check-in.
You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.
Bookings must be paid for using an acceptable and valid credit or debit card or Cash.
When an online Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.
Prices
All published rates include VAT where applicable (and local taxes) at the current rate.
Rates are per room per night and include a full english breakfast. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.
Availability
In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternate accommodation.
Arrival and departure
Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is 10:00am.
Cancellations
If You have paid a Booking Deposit:
If You cancel Your Booking at any time and have paid a non-refundable deposit, you must contact Us to cancel Your Booking, although no money will be refunded to You.
If You have paid the full amount for Your Booking:
If You cancel Your Booking within 48 hours of the scheduled check-in time on the date of arrival as printed on your booking confirmation a charge equivalent to the total Booking price that includes any supplements selected by You will be levied.
If You need to cancel Your Booking more than 48 hours before the scheduled check-time then please refer to the Conditions of Use below for specific terms relating to our Refund Policy.
Amendments
To amend Your Booking, call The George Hotel directly on 01271 812029. If you amend Your Booking within 48 hours of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 48 hours notice a charge equivalent to the total price (including any supplements selected by You) for that room night may be levied.
Payment
The total amount payable will be charged to Your credit or debit card, or taken as cash at the time of check-in.
All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.
Conditions of stay
We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests. If you would like to check our conditions of stay please contact us.
We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.
Liability
Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.
Data protection
We may process the information You provide to Us for the purpose of improving our service to customers.
We will not pass your information to any other company.
Conditions of Use
All bedrooms are non-smoking.
Please note, our guests are not issued with front door keys for security reasons. If our guests are due to return outside of opening hours please alert a member of staff and you will be issused with a front door key.
Further information is located in the green folder in all guest rooms.
Well behaved, trained pets are welcome. Please call for confirmation prior to booking.
South Street Farm Cottage:
Please note that Pets are not allowed in the Cottage. Families welcome. Price is for the apartment and not amount of people staying to a max of 4. Families are welcome to bring cots for use in the Cottage. Please be aware that the cottage is of a split-level design and includes a spiral staircase. We ask patrons to bear this in mind as we are unable to accept responsibility for any accident or injury that may occur.